Quality Program Results in Case Processing Improvement

From the US Federal Court News on March 8, 2022.

“On March 3, the Clerk’s Office" for the Court of Appeals Federal Circuit in Washington DC was recognized for its innovation when it received an award and certification from the American Society for Quality (ASQ) Government Division, an organization that objectively evaluates the quality of government operations.”

Our Clerk’s Office is the first government entity to achieve this certification, which makes it the standard which other government organizations, especially other court offices, can look to as the benchmark for exceptional performance,” said Chief Judge Kimberly A. Moore, of the Federal Circuit. “We take great pride in the accomplishments of our Clerk’s Office”

Thoughts on Notes

 

https://bit.ly/3luAySV

As has happened many times in the past I was prompted by the most recent NCSC Tiny Chat on the Hawai’i Online Dispute Resolution system that preparing notes on one’s legal issue in dispute could be useful?  That got me to look at what web-based notes applications are available? There are a lot!

Some Ideas for Handling the Upcoming Covid-19 Case Surge

 

Everyone can easily foresee the surge of in-person court cases that are coming later in 2021.  Many courts have put case processing on hold.  And assuming that the vaccination program will be successful in the first half of the year, what can courts do to address the case backlog and new matters that will come?  I have some ideas that I will share below.

Please also note that my colleagues and friends of the NCSC have created a tremendous resource around courts and the pandemic at  https://www.ncsc.org/newsroom/public-health-emergency  Click on the Statewide Plans to Resume Court Operations link (you may have to scroll across the red navigation bar to find it).

 

Tech Tip - Scheduling E-Mail Reminders

 

We have noted the increasing adoption of text reminders to case parties by the courts before.  In this short “tech tip” post we will consider how we can add an automatic reminder via e-mail and even set up an online shared scheduling system?  

This and That in Court Technology – Halloween 2019

In this “busy holiday” edition of the CTB we share news about ODR in Yolo County, California, ideas for finding money for justice programs, yet another ransomware attack, a new institute on Speech to Text technology, Alexa voice response for juror information in Orlando, Florida, a report on court digitization in the Dallas, Texas Municipal Court, a new Oasis-Open standard for digital signatures, a “blueprint” report from England and Wales on digital justice, and the Sweden judiciary exploring interactive decisions.

Tech Interns for Courts: Some Ideas

Over the years I have had some excellent interns that worked for me in Arizona, on international projects, and here at the NCSC.   It seems that, not surprisingly, all of them went on to good careers.  In this week's post, I will share some project ideas for your potential interns and second, some tips to make their experience a rewarding one.

“AI” in Justice Systems

We heard about a new program that the San Francisco, California District Attorney is developing a program to attempt to reduce racial bias. That and another article on “AI Hype” and other AI development projects are in this week’s post.

Bob Roper

We have some sad news to share in this post.  Our good friend and former NCSC colleague, Bob Roper has passed.  The following notes are from friends who wish to share their stories about this true court technology pioneer.

From O. John Kuenhold:

Bob served as CIO of the Colorado Courts from 1992 until he resigned in September 2011. Bob’s leadership and vision initiated the long transition of the Branch into the world of electronic files, filing and the continuing development of a next-gen case management system. Bob was a founding member of CITOC and served for a decade on the COSCA-NACM Joint Technology Committee of the National Center for State Courts where he championed the role of technology in improving the quality of service to the public by the courts. Bob was a frequent presenter and panelist at the NCSC Court Technology Conferences E-Courts Conferences for 20 years.

Comic Book Contracts

https://creative-contracts.com/

At the recent Innovating Justice Forum, I had the great honor of meeting South African lawyer Robert de Rooy who created the idea of Comic Book Contracts to allow “an illiterate person to understand their” employment contract.  While this is a technology blog, this is such a powerful idea I had to share it with our readers to think about in regard to both paper and online agreement systems.  More below…

Multi-Use Jury Assembly Rooms?

https://allaccesssys.com/jury-assembly-rooms/ 

For many years we have looked for ways to be able to “reuse jury assembly rooms”. Many jury assembly rooms consume a significant floorspace in courthouses simply because they need to be able to seat large numbers of persons at one time.  But the seating requirement is often only needed a few times per week or even per month.  Therefore, we have looked for ways to be able to easily divide these large spaces so that they can be used for other purposes.  A possible solution to the “dividing room problem” presented itself when I saw the Skyfold system.  n this post, I want to share some ideas as to how one might be able to apply it to your current or new courthouse.

StateTech Magazine Recognizes the Court Technology Bulletin

We are honored to share the news that the Court Technology Bulletin has been included in the “30 Must-Read State and Local IT Blogs 2018”

The article recommends that government IT workers “(F)ollow these blogs to stay current on the latest news and trends for state government, smart cities, first responders, public libraries, courts and more.”

And we agree that there are several interesting blogs listed in the article.

Thanks go out to StateTech Magazine for the recognition. 

This and That in Court Tech – July 2018

Animal rescue at Rancho Del Sueno

We share news from California, a private court records access company, a huge report of technology projects from the Ohio state courts, and a commentary regarding a court in Michigan losing 3.6 million paper documents.

This and That in Court Technology, May 2018

https://goo.gl/9BrHdZ

This month we learn about PatentBot, the new Oasis-Open LegalRuleML specification, some interesting thoughts on how to better replicate litigation service systems, Microsoft Research podcasts and free E-books, Oracle’s chatbot demonstration system, Notepad ++, and some graduation gift ideas.

Answering the Phone, with AI

I have often said that one of my goals in court automation was to be able to enable courts to “answer the phone”.  Many years ago, I was called by an elected clerk of court from a large metropolitan county.  Unfortunately, they did not leave a direct telephone number but rather, their general office number.  I tried to return the call and their automated answering system put me on hold.  I thought it was an important call to try to return and waited for over a half-hour.  Their system then disconnected me.  Frustration for me but it would have been worse to have business with this office.  So, when I saw the Google Duplex AI System demo, I became very interested.

How Courts Can Use Reminders to Reduce Failure to Appear

Franklin County, Kansas Courthouse

Our guest blogger this week is Mr. Ibrahim Aissam, Chief Technology Officer from eCourtDate.com.  He explains the benefits to courts of sending reminders:

Courts and justice agencies around the country struggle with reducing failure-to-appear rates. Although there will probably never be a fail-proof solution to have a 100% appearance rate, technology can certainly help. It’s hard to believe that something as simple as text message reminders consistently reduces FTAs. Sometimes, people just need a nudge to go to court. The following are a few tips for any court considering or planning a reminder program, regardless of the technology used:

Court Waiting Areas and Tech

One thing that courts do is to make people wait.  While technology can help to alleviate some of the waiting time for participants, we make the wait less stressful and perhaps even productive.  More below…

Webinar: How to Incorporate Plain Language into Court Forms, Websites, and Other Materials

The National Association for Court Management, in partnership with the Self-represented Litigation Network (SRLN), presented its third webinar of 2017 on November 29, 2017.

Fortunately for those of us who missed the live event, they have saved the slides and recording at https://www.srln.org/node/1313 

A Court Technology eFiling Winter Wonderland

Our mystery holiday songwriter has submitted a new version of the classic "Winter Wonderland" to celebrate the season.  Enjoy!

This and That in Court Technology – December, 2016

In this month's edition, we have e-Courts information; some news items and announcements from Microsoft; Alameda County, California CMS problems; a new way to annotate legal briefs; and some holiday gift guides for last minute shopping.

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Is it Time to Rename CMS?

The term “Case Management Systems” has been appropriated for use in a much wider range of software applications such as insurance and financial organizations.  Is it time to rename and re-brand our main court automation systems?  Maybe?