Showing posts with label Voice Response Systems. Show all posts
Showing posts with label Voice Response Systems. Show all posts

Wednesday, March 20, 2019

Calling Alexa at Glendale Arizona City Court

Amazon Echo Dot



Long-time readers of this blog may remember that one of my general goals as a court technologist has been to enable courts to “answer the phone”.  David Garretson wrote to share an online streaming video demonstrating the Alexa voice app they built for the Glendale Arizona Municipal Court.



Friday, August 17, 2018

Court Case Management Systems Part 20: User Interface (UI) and More

https://goo.gl/UGJioL

In this long-delayed edition in the Court Case Management Systems (CCMS) series, we will discuss some thoughts on user interfaces (UI) for court systems.  It is an exciting time to explore this area because the technology is developing quickly, and there are many new possibilities for developers to consider.  And because of all the new developments, this article has been delayed many times.

But it is summer time and so it is time to dive in...

Note: Previous work by our colleagues at the NCSC and other experts provides the list of functionality (the what). This CCMS series has been our attempt to describe “how” technologies have been and could be used in the courts.  

Click here for the previous posts in this series.


Friday, May 18, 2018

Answering the Phone, with AI



I have often said that one of my goals in court automation was to be able to enable courts to “answer the phone”.  Many years ago, I was called by an elected clerk of court from a large metropolitan county.  Unfortunately, they did not leave a direct telephone number but rather, their general office number.  I tried to return the call and their automated answering system put me on hold.  I thought it was an important call to try to return and waited for over a half-hour.  Their system then disconnected me.  Frustration for me but it would have been worse to have business with this office.  So, when I saw the Google Duplex AI System demo, I became very interested.


Wednesday, June 14, 2017

This and That in Court Tech – June, 2017


https://www.travelwisconsin.com/ 

In this month’s news roundup we learn about Wisconsin's E-filing activities, news about Ravel Law and Court Innovations, Google's improved ability in language recognition, and some notes about improving communication understanding.

And last, some CTC 2017 educational program agenda news.

Thursday, May 11, 2017

Microsoft AI Services are Getting Real

Brussels Atomium

An excellent article posted on arstechnica.com on May 10, 2107  titled: “Microsoft’s bid to bring AI to every developer is starting to make sense”.  The subtitle is: “The API’s are getting good enough to be built into production systems”.  This is getting interesting.  More on the article below.


Tuesday, January 13, 2015

2015 – The Year We Can Talk about Using Automation the Way Judges (and People) Actually Work

Lenovo Yoga AnyPen
Apologies for the long title, but it is becoming clear that automation has finally caught up to the way judges actually work, by speaking and writing with a pen.

Wednesday, June 18, 2014

This and That in Court Technology – June, 2014


Time again for our compilation of news and notes from court tech and related subjects.  News about data dashboards, voice information systems, conference news, a court CCMS project contract, the Lord Chief Justice of England and Wales support for court automation, and the future of handwritten signatures.