2019 ODR International Forum: ‘Online Dispute Resolution is here to stay’

Singapore presentation at ODR 2019

The woman’s last name was called a few times in Collin County Court in North Texas before she finally appeared, 15 minutes late, with a baby in her arms and tears in her eyes. As Ben White, the court’s senior IT manager, watched her rush into the courtroom, he assumed the woman couldn’t find a babysitter and her job didn’t offer paid time off. He wondered if the money she was losing by being in court that day might cause her to go into debt.

“I realized right then that ODR (online dispute resolution) was meant for her,” said White, a panelist at the recent 2019 ODR International Forum.