I have often said that one of my goals in court automation was to be able to enable courts to “answer the phone”. Many years ago, I was called by an elected clerk of court from a large metropolitan county. Unfortunately, they did not leave a direct telephone number but rather, their general office number. I tried to return the call and their automated answering system put me on hold. I thought it was an important call to try to return and waited for over a half-hour. Their system then disconnected me. Frustration for me but it would have been worse to have business with this office. So, when I saw the Google Duplex AI System demo, I became very interested.
