Friday, May 18, 2018

Answering the Phone, with AI

I have often said that one of my goals in court automation was to be able to enable courts to “answer the phone”.  Many years ago, I was called by an elected clerk of court from a large metropolitan county.  Unfortunately, they did not leave a direct telephone number but rather, their general office number.  I tried to return the call and their automated answering system put me on hold.  I thought it was an important call to try to return and waited for over a half-hour.  Their system then disconnected me.  Frustration for me but it would have been worse to have business with this office.  So, when I saw the Google Duplex AI System demo, I became very interested.