Answering the Phone, with AI

I have often said that one of my goals in court automation was to be able to enable courts to “answer the phone”.  Many years ago, I was called by an elected clerk of court from a large metropolitan county.  Unfortunately, they did not leave a direct telephone number but rather, their general office number.  I tried to return the call and their automated answering system put me on hold.  I thought it was an important call to try to return and waited for over a half-hour.  Their system then disconnected me.  Frustration for me but it would have been worse to have business with this office.  So, when I saw the Google Duplex AI System demo, I became very interested.

Names are Complicated

For court systems, who must deal with persons from all the wonderful cultures from around the world, as well as corporations and other legal entities, how names are captured and displayed in the case and document management systems can be a challenge.  We discuss below.

US Federal Court PACER Fees Litigation Decision Discussed

US District Court - Great Falls, Montana

We haven’t commented on the news from late March 2018 on the decision regarding the US Federal Court’s use of the fees collected for their PACER public records access systems.  We share some of our thoughts below.

Rebooting Justice: More Technology, Fewer Lawyers, and the Future of Law

We are pleased to share the announcement of the eCourts 2018 conference keynote session.

University of Tennessee Law Professor Benjamin H. Barton will expand on the ideas in his and co-author Stephanos Bibas's 2017 book Rebooting Justice. They argue that our laws are too complex and legal advice too expensive. Both are obstacles for the poor and even middle-class Americans to get help and protect their rights.

Automated Decisions Need Supervision

Writing this post I find myself traveling home a day late due to a computer decision.  My "tale of woe" began last night when I presented myself at my connection gate, with 12 minutes prior to the scheduled departure.  I was informed that my reservation had been canceled, by the airline computer.  This was done despite my instructions at my trip originating airport to keep my original reservations/plans and, I was given a printed ticket. What does this have to do with court automation… I will explain below.

When Might Blockchain Appear in Your Court?

Magistrates Court, Nassau, The Bahamas

Guest bloggers and NCSC colleagues Di Graski & Paul Embley wrote the following for the COSCA/NACM Joint Technology Committee Trends series.  We are proud to present it here in the CTB this week.

Trends Statement:

The verifiable integrity of Blockchain records, linked and secured using cryptography, could soon be used in a variety of innovative ways to resolve court recordkeeping challenges. At the same time, Blockchain presents new legal issues that courts must be prepared to address.

UK Small Claims Online System Updated

https://goo.gl/J9cxhN

We learned in a press release that our favorite and the original, small claims system for the UK Courts have been updated.  The press release is titled: "Quicker way to resolve claim disputes launched online: A new online service to make it quicker and easier for people to claim money owed, resolve disputes out of court and access mediation has gone live."

The new service is available at: https://www.gov.uk/make-court-claim-for-money

Graphical Association for Scheduling

Some of our long-time readers may notice that I am a fan of graphical displays to help to connect information and make things easier to understand.  And you might also remember that I have been testing the X.AI artificial intelligence scheduling assistant, Amy Ingram (but I found they also have Andrew).  This week I learned that they are testing a graphical reporting tool for their scheduling system.  Cool, I thought. More below...

More This and That in Court Tech – March 2018

https://goo.gl/yg8YSH

This edition contains a Judge’s response on court automation project criticism, Google Plus Addresses, a lawsuit between judges and clerk regarding their electronic document system implementation, editing PDF documents, the Indiana court’s E-filing implementation web page, and the new NCSC home page is announced.

How Courts Can Use Reminders to Reduce Failure to Appear

Franklin County, Kansas Courthouse

Our guest blogger this week is Mr. Ibrahim Aissam, Chief Technology Officer from eCourtDate.com.  He explains the benefits to courts of sending reminders:

Courts and justice agencies around the country struggle with reducing failure-to-appear rates. Although there will probably never be a fail-proof solution to have a 100% appearance rate, technology can certainly help. It’s hard to believe that something as simple as text message reminders consistently reduces FTAs. Sometimes, people just need a nudge to go to court. The following are a few tips for any court considering or planning a reminder program, regardless of the technology used: