Friday, April 24, 2020

And Now for Something Completely Different

To quote Monty Python, we have some different court tech subject matter to share in this post. 

The COSCA/NACM Joint Technology Committee has issued two new Resource Bulletins.  The first is an "Introduction to AI for Courts".  The second is "Getting Started with a Chatbot."

More below…


Introduction to AI for Courts

This Resource Bulletin was adopted on March 27, 2020.

"AI (artificial or augmented intelligence) is trendy. Every internet search, Siri response, Uber ride, etc. is made easier, cheaper, faster, more accurate, and more convenient through technologies encompassed in the term AI. AI is the new “normal.” Many court technology systems today are already leveraging some forms of AI. However, there are many more use cases where AI technologies might advantageously be brought to bear in the court setting. This paper explains AI basics for non-technical court personnel."

"AI encompasses a broad range of technologies, some of which are already so widely accepted (e.g., spell check) that they are often no longer included in the growing list of AI-enabled applications." The paper discusses the following categories of AI and how they may be combined in a solution for the courts:

  • Visual Perception
  • Optical Character Recognition (OCR)
  • Natural Language Processing
  • Symbolic AI
  • Machine Learning

Getting Started with a Chatbot

This resource bulletin was presented on April 20, 2020

A chatbot (chat+robot) is software that simulates human conversation through text messages, voice commands, or both. Chatbots are commonly used in customer-facing organizations to improve efficiency, provide more accurate and consistent answers, expand coverage, and better serve the public. As the COVID-19 pandemic crisis eases, court leaders anticipate a surge of urgent needs. Chatbots, available to the public 24/7, can help courts meet that surge more effectively.  While courts are currently experiencing a unique time of both urgent and overwhelming needs in some parts of their organizations, some staff may be under-utilized. Courts might consider tapping the expertise of staff sidelined by stay-at-home orders to begin gathering information and creating content for a chatbot to support the daunting demands courts will face in returning to more familiar day-to-day business.

With many court staff underutilized currently, and then about to be completely overwhelmed, now is a good time to set up a chatbot to alleviate some of the tsunamis of cases headed toward the courts.

NCSC Pandemic Information Page

Last, while we didn’t post anything on the court’s response to the Covid-19 pandemic this time in the CTB.  For your reference, the NCSC has been very busy collecting all manner of information at:

Until next time…

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