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This document is a product of the Joint Technology Committee (JTC) established by the Conference of State Court Administrators (COSCA), the National Association for Court Management (NACM) and the National Center for State Courts (NCSC).JTC Mission: To improve the administration of justice through technology
Version 2.0 Adopted 28 January 2020
Introduction:
"When Online Dispute Resolution and the Courts was published, only one US court had implemented ODR, and just a handful of US courts were seriously considering it. Within a year, significant enough change had occurred in the national ODR conversation that the paper was withdrawn and updated. A companion paper, Case Studies in ODR for Courts: A view from the front lines, was created, featuring a cross-section of successes and misfires in what were then groundbreaking ODR efforts. This paper builds on that foundational work, to continue the conversation.
Since 2016, the shift in US courts’ practical experience, as well as interest in ODR, has been seismic. Dozens, if not hundreds of courts from large and small jurisdictions all over the US have online dispute resolution implemented for some case types and are looking for ways to expand use. Many more ODR project initiatives are underway. Some courts now have several years of ODR case data to evaluate and share.
The ODR implementations highlighted in this paper represent a variety of development processes and platforms, ranging from in-house development to customizations of software created by an international collaborative. There are cloud-based SaaS products, as well as adaptations of platforms designed for other purposes, including BeInformed and SalesForce."
The full PDF version of the report is available here.
For more information on this topic, contact technology@ncsc.org
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