Teleservices is the delivery of services from a distance using telephony and/or digital technologies. There are a growing number of innovative utilizations with a track record of success in both the public and private sectors. Teleservices can be more widely utilized for some court processes, saving courts and the public time and money, better meeting client needs, reducing security risks to medical and behavioral health providers and the public, and improving the public’s access to justice.
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Version 1.0 of the report was adopted by the COSCA, NACM Joint Technology Committee in August 2019.
Some common court uses discussed in the report include:
- Legal assistance
- Court business
- Medical care
- Real-time video or audio conferencing
- Store-and-forward technologies
- Remote patient monitoring
- Telehealth
- Behavioral care
- Language translation
The full PDF version of the report is available here.
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