Practical Augmented Reality Appears

Available at Amazon 

We learned via my colleague, and ace support technician, Charlie Sillery along with a press release of the TeamViewer  Pilot augmented reality solution to see and guide people in remote locations to help them fix their problems.

But before we start, here is a PC Magazine article about the difference between virtual reality and augmented reality.  We discuss the later below…





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You know you have asked the following questions to the remote person (yes, your Mom) who is having problems with their computer and have called for help.  First, what are you seeing on your screen?  Second, what did you click on or type?

Now with the TeamViewer Augmented Reality app, you can see what they are doing.

Via Businesswire press release:

“TeamViewer®, a global leader in secure remote connectivity solutions, today released TeamViewer 14 Preview. Alongside substantial feature updates and performance improvements the new flagship product once again redefines the remote support market by giving users access to pioneering Augmented Reality (AR) capabilities with TeamViewer Pilot. TeamViewer 14 Final will be released on November 13… 

TeamViewer 14 gives access to TeamViewer’s new AR solution, TeamViewer Pilot, which elevates the nascent technology from experimental environments to effective mass market adoption. It offers productive AR experiences for anyone needing assistance for any kind of equipment, machinery, or infrastructure problem. The innovative solution enables users to see through the eyes of others via remote camera sharing and guide them interactively through complex processes, environments and operations with AR annotations. By highlighting objects in the real world, users can assist on-site staff, customers, friends or family step-by-step through remote troubleshooting, problem resolution, product setup, etc… 

Detailed descriptions of these and more new TeamViewer 14 functionalities as well as the software download for Windows, Mac, Linux, iOS and Android devices can be found at https://www.teamviewer.com/latest-version .  

As always, for personal use in a non-commercial environment, TeamViewer 14 is free of charge. For commercial and corporate use, TeamViewer offers different licenses tailored to meet the specific needs of small and large companies. More information can be found at www.teamviewer.com/licensing.”

And here is the one-minute YouTube video commercial on the new product. https://youtu.be/PVwnbYjltMU

And now maybe there is a reason for your Mom (or Dad) to get their smart (well maybe not too smart) phone upgrade?

Good luck to all the support staff; the holidays are coming!