JTC Resource Bulletins on ODR

In case you haven't seen them already, the Joint Technology Committee (JTC) published two resource bulletins last month on the topic of Online Dispute Resolution (ODR). These papers provide excellent insight into how courts are leveraging technology to expand services and provide more timely and cost effective ways for citizens to resolve disputes.

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The first paper titled “ODR for Courts” provides a basic primer on ODR and describes several implementation models.

The second titled “Case Studies in ODR for Courts: A view from the front lines” describes ODR implementations in a variety of court settings.

These and many other JTC work products (including technology standards and white papers on technology topics of interest to the courts) are available on the JTC website at http://www.ncsc.org/jtc.