CTC-2011 Daily Update

For up-to-date information as to what is happening in Long Beach, California go to CTC Daily Update web page at: http://icmelearning.com/ctc/mailer/daily-update.html

Hope to say hi to many of you this week!

Eight Rules of E-Filing: Rule #7

E-Filing Should Support Government to Court Communications

The vast majority of E-filing systems focus upon civil case matters.  While there are many reasons I believe that besides vendor funding, this focus greatly reduces project political risk to the courts.  Judges have more discretion in managing civil cases and the parties can agree to work together to support new systems and procedures for everyone’s benefit.  In fact, this is how court E-filing started in 1990 in the Delaware Chancery Court.

But criminal and other cases involving human services and other government departments and programs are a different animal for E-filing.  In criminal cases the attorneys are continually looking for procedural mistakes and other errors in order dismiss cases and free or reduce the penalties for their clients.  In other words, the attorneys truly embrace their adversarial role with court procedures as well as the opposing side.  As a result, and along with funding challenges, there are only a handful of criminal case E-filing systems in the USA today.

Court Automation Funding Compilation Report

Our NCSC Technology Department's excellent summer intern and future law school student, Ms. Emily Whitaker, scoured the Internet and legal research resources to compile a list of state court automation funding. We can report that the majority of state courts have implemented some type of automation support fee or fund. The results were compiled into a PDF spreadsheet format and are available at:

http://www.ncsc.org/Services-and-Experts/Areas-of-expertise/Technology/2011-Technology-Survey-Results.aspx

US Federal Courts Train Judges Online

The August, 2011 edition of the US Federal Court's newsletter, The Third Branch, contains a brief article on their "Chambers Online Automation Training (COAT)" system.  The article states:


"The audio/video training modules fall into 13 general lesson areas. Few run longer than 10 minutes, many clock in at around 3 minutes. Each module is organized by job-related function and includes a demonstration and a guided simulation.


COAT began with a desire by the Judicial Conference Information Technology Committee to create better IT training for judges and chambers staff. It is part of the FJC/AO Judicial IT Training Initiative."

New Hampshire Issues E-Filing RFI

The New Hampshire Judicial Branch has issued an RFI for E-filing and related services.  A copy of the RFI can be obtained at:  http://admin.state.nh.us/purchasing/specRFP.asp?rfpID=6892

Eight Rules of E-Filing: Rule #6

E-Filing Must Support the Self-Represented

To date most court E-filing has focused on civil litigation for a number of reasons.  First, a majority of non-small-claims civil litigation is serviced by attorneys.  This well-educated user base is generally motivated to reduce their operational costs.  And with the use of E-filing in the USA Federal Courts being widespread, they are becoming very familiar with the technology.  But state courts in particular are increasingly experiencing a significant transition in case participants to more and more self-representation.  A recent compilation by the Knowledge and Information Services staff here at the NCSC reported that 66% of all cases heard in Minnesota courts involved the self-represented with a high of 81% of family cases.  And Connecticut reported a 101% increase in the number of civil cases involving self-represented from 2005 to 2010.

The Search for Quiet

Courtroom proceedings are an often intense environment during which one strains to hear every nuance of spoken communication.  And while there are many problems with courtroom acoustics, especially in large courtrooms, the tapping of keyboards can be disturbing.

In 2007 Judge Michael Marcus from the Circuit Court of Multnomah County Oregon shared his views on his quest for a quiet keyboard.  That quest continues to this day.  But as expected, there are two recent technology innovations that could be considered as a solution to this problem.

Eight Rules of E-Filing: Rule #5

Efficiency.  E-filing should facilitate more efficient court processes and decisions. 

First, once E-filing is implemented courts should re-engineered their rules and processes to take advantage of the new capabilities.  A good example is the court in Baltimore, Maryland that adjudicated thousands of asbestos matters.  The judge worked with the attorneys to group the electronic submissions 10 at a time containing identical facts (same shipyard, timeframe, and injury) and in turn modified the review presentation screen so that he could more quickly review and approve the civil settlement for the filers.

Federal Court Self-Filer's Examined

The July, 2011 edition of The Third Branch newsletter contains an important article summarizing a study on current services to self-represented and "Pro-se" filers offered by US federal courts.  The article: IN-DEPTH: Leveling the Playing Field: Help for Self-Filers reports on both automated and direct self-help services offered.  One side-bar in the article noted:

"...A disturbingly large number of litigants come to the Clinic with basic reading and comprehension problems; some cannot even read Court orders and the opposition's filings.  Others can decipher the words in the documents but cannot comprehend even the simplest of Court orders."

The article also updates the Central District of Illinois project for Pro-Se E-Filing for Prisoners that was previously highlighted in the CTB.

This article is highly recommended.

Eight Rules of E-Filing: Rule #4

Rule Number 4: Court document creation must be integrated with the CMS.  

A great percentage of documents in a case file are produced by the court.  Therefore it is imperative that a court e-filing system seamlessly interact with the court’s case management system (CMS) and word processing capabilities.

This and That in Court Technology - August 2011

Oklahoma Funds CMS Via Increased Court Fees

The Tulsa World newspaper reports that an increase in court filing fees from $10 to $25 has resulted in approximately $32 million dollars used to fund their statewide court case management system.

Wolfram Releases Computable Document Format

In continuing work on "useful" electronic documents, the Wolfram company has released a new format called Computable Document Format that can be used to create interactive reports.  Sounds perfect for project like Smart Sentencing.

New York State E-Courts Projects Noted

The New York Times newspaper recently highlighted work being done by the New York State Courts to transition to electronic records.

The Future of Court Reporters is Explored

In an article posted on the Law.com blog, "Are Court Reporters 'Medival Scribes' Headed for Extinction", issues regarding the technology and services are discussed.

ABA Survey finds e-Filing and e-Service on the Rise

Thanks to a note via Kendall Collins Smith of Lexis-Nexis (one of the sponsors) we learned of the release of a recent survey created by the American Bar Association on Litigation and Courtroom Technology including the use of e-filing.

Eight Rules of E-Filing: Rule #3

Rule Number 3: Design Backwards 

Information presentation should be designed around the work tasks that a judge or clerk performs.  Malcolm Gladwell in his article, “The Social Life of Paper” explains:

“It is only if paper's usefulness is in the information written directly on it that it must be stored. If its usefulness lies in the promotion of ongoing creative thinking, then, once that thinking is finished, the paper becomes superfluous. The solution to our paper problem, they write, is not to use less paper but to keep less paper. Why bother filing at all? Everything we know about the workplace suggests that few if any knowledge workers ever refer to documents again once they have filed them away, which should come as no surprise, since paper is a lousy way to archive information. It's too hard to search and it takes up too much space. Besides, we all have the best filing system ever invented, right there on our desks -- the personal computer.”

8th Conference on Privacy and Public Access to Court Records

The Center for Legal and Court Technology and the National Center for State Courts, with the assistance of the Administrative Office of the United States Courts, have announced the eighth edition of the Privacy and Public Access to Court Records Conference to be held in Williamsburg, Virginia on November 3-4, 2011.  Some topics from the agenda include an update on state policies, technology trends and issues panel, social media, issues relating to family law and privacy, international perspectives, and a special presentation on an experimental initiative with streaming video in a Massachusetts court.

CTC-2011 Educational Agenda Posted

The educational session agenda for the CTC-2011 conference have been posted.  There is more information coming but I can share a few highlights.  First, CITOC has created an entire track of sessions for court CIO's that addresses the entire life-cycle of court IT management.  Second, there are many sessions sharing innovations in the court automation and how courts have transitioned to new technology, and re-engineered processes and their organization to take advantage of the new electronic world.  Third, there are many sessions looking toward the future including next generation technology standards, new information sharing approaches and the application of new technologies in the courtroom. And one can't forget that CTC has the largest court technology vendor show in the world with all the latest systems and ideas.

CTC-2011 will be held from October 4-6, 2011 at the Long Beach, California Convention Center.

Full descriptions of the sessions will be posted in the near future.

Eight Rules of E-Filing: Rule #2

Rule Number 2: User authentication must be designed into the overall e-filing solution.

For too long court E-filing has been generally limited to civil case matters.  This is perfectly understandable from a legal viewpoint since the parties and/or court can simply agree to its use.  But today we should design E-filing systems to deal with all case types such as criminal and juvenile that has a decidedly greater need for user verification.

Eight Rules of E-Filing: Rule #1

Rule Number 1: All documents created by the court are stored in the electronic document management system (EDMS) are designated as “the official record”.

Why this rule?  Because many courts have and continue to maintain dual paper and electronic systems have reported that they have not benefited from their document management systems - simply because they are maintaining two systems.  Needless to say, doubling the number of systems is not a recipe for efficiency.  And while is takes time to transition from the paper file room to the electronic document system, the sooner that the conversion takes place, the better.

2011 NIEM National Training Event

IT professionals from government and industry will gather in Philadelphia to learn more about the National Information Exchange Model (NIEM), sharing their implementation experiences, celebrating their accomplishments, demonstrating helpful development tools, providing domain updates, and discussing effective strategies for information sharing.  Among the five concurrent tracks, keynote speakers, and special events, here are a few highlights to pique the interest of state and local court leaders:

• Oklahoma AOC Information Exchange:  A Use Case for NIEM Enterprise Implementation
• National Association of State CIOs:  State and Local Panel
• Human Services Collaborations:  Information Exchange Across the Digital Divide
• LinkedIn’s Vice President of Strategic Alliances

Visit the NIEM 2011 Training Event website to view the entire NIEM NTE agenda, register, and reserve your accommodations at the Philadelphia Marriott Downtown.

Eight Rules of E-Filing (Introduction)

As in any technology project, the “devil” is in implementation and acceptance of the new system by the judges and court staff.  E-filing affects every part of the court operation since it transforms the filing system and the documents used to make court decisions.

Case Management Systems (CMS) have traditionally automated the registry/docket (historical event record), participants, and scheduling /task control and has left the document filing system for separate image document management programs.  This has primarily been done because of cost and the lack of workflow and task control capabilities in traditional CMS.

But I believe that this is also a remnant of the courts traditional organizational division between the docket/registry/indexing function and the document filing system.  Separate staff and separate processes are a common organizational structure in many clerk's offices.

Even today a great majority of courts still maintain physical case files.  And workflow in manual file systems has meant physically moving the file folder from person to person and office to office.  In many courts the file folder also serves as the case event registry.  This function is addressed by a printed registry form grid on the folder cover the list of documents contained within.  The advantage for this approach is that when one works on the contents of the folder, the data capture and presentation is literally in one’s hands.

Bestselling author, Malcolm Gladwell explains in his article “The Social Life of Paper” the attractiveness of this approach in a collaborative work environment like the court:

“Because paper is a physical embodiment of information, actions performed in relation to paper are, to a large extent, made visible to one's colleagues. Reviewers sitting around a desk could tell whether a colleague was turning toward or away from a report; whether she was flicking through it or setting it aside. Contrast this with watching someone across a desk looking at a document on a laptop. What are they looking at? Where in the document are they? Are they really reading their e-mail? Knowing these things is important because they help a group coordinate its discussions and reach a shared understanding of what is being discussed.” 

But the same capability can be done with even more ease in an E-filing/Electronic Document Management system as will be discussed in later posts in this series.

E-filing, document, and case management functionality cannot be separated.  Many courts have tried what is now termed an “e-delivery” systems.  This is where the documents are electronically submitted only to transfer the work of printing, collating, and storing the paper into the physical file folder to the court staff.  One can imagine the additional workload for court staff that negates the initial efficiencies of E-filing.  These projects have been shuttered after a period of time because E-filing did not reduce but rather increased the clerk's staff workload.

Over the next several weeks we will offer eight rules of E-filing systems implementation.  However, please note that there are many additional factors in any successful implementation as defined in classic project management structures including proper governance, budget, testing, and communication that cannot be ignored.  So please keep that in mind as you read our "rules".

International Conference on Electronic Litigation 2011

The Singapore Academy of Law are organising the “International Conference on Electronic Litigation 2011” in Singapore this August. The Organizing Committee has extended a very warm invitation to attend the Conference which will be held on 11 and 12 August 2011 at the Marina Mandarin Hotel, Singapore.

The Conference will feature two keynote speakers, Lord Justice Rupert Jackson of the Court of Appeal in the UK and Judge of Appeal Justice V K Rajah of the Supreme Court of Singapore. The key objective of the Conference is to gather legal luminaries from all over the world to discuss and confer on international developments in electronic litigation. These include electronic discovery, electronic hearings, the preservation of electronic evidence and the duty on litigants and lawyers to preserve such evidence. Other topics in this rapidly evolving area of the law include a discussion on recent developments in computer forensics and common issues faced by computer forensic experts. Judges, legal practitioners, in-house counsel and academics from all over the world will be invited to attend the Conference. Speakers and panelists will be drawn from the Judiciary, the legal industry and academia to represent a full range of views.

New Hampshire Seeks E-Courts Staff

The New Hampshire Administrative Office of the Courts have posted two job announcements.

The first announcement (pdf) is for a two year appointment as the E-Courts Project Manager.

And the second job posting (pdf) is a one year appointment for an E-Courts Statutes/Rules Analyst.

For additional information, a summary of the courts 2010-2012 Information Technology Plan (pdf) can be viewed/downloaded by clicking here.

NIEM Children, Youth, and Family Services Domain Draft Released

The governance team of the National Information Exchange Model's Children, Youth, and Family Services Domain (NIEM CYFS) invites you to review and critique its new schema.  We appreciate your feedback and ask that you send your comments to dgraski@ncsc.org by July 15, 2011.

The beta version of CYFS 2.1.1 can be viewed in several formats.  For a comprehensive list of all of the elements (properties), types, and code lists (enumerations), this html view works best:  http://www.waterholesoftware.com/downloads/cyfs211/cyfs211.html.  Several other tools found at http://cyfsdomain.org enable keyword searches and graphical views (e.g., NIEM Wayfarer).

The purpose of the CYFS domain is to support timely, complete, accurate, and efficient information sharing among the child support, child welfare, juvenile justice, family court, and related partners that can help improve outcomes for children and youth whose circumstances make them particularly vulnerable.  The inaugural content for the domain – part of NIEM 2.1’s release in September 2009 – was extracted from extension schema specifying national reference models for six data exchanges between courts and child-support enforcement agencies, and between courts and child welfare agencies.  The CYFS Domain release planned for August 2011 will integrate the Juvenile Justice XML data model developed by the Office of Juvenile Justice and Delinquency Prevention’s Juvenile Information Sharing Initiative.  In addition, the August 2011 domain update will include data elements from three notification exchanges (court event, representation, and placement change).

The National Judicial-Child Support Task Force, sponsored by the Department of Health and Human Services’ Administration for Children and Families’ Office of Child Support Enforcement (OCSE), developed two information exchange models using NIEM’s predecessor, the Global Justice XML Data Model.  The Task Force included representatives from state and tribal CSE agencies and courts, staff from OCSE’s regional and central offices, and the National Center for State Courts (NCSC).  The Initial Request for Remedy IEPD describes the agency’s case-initiation message to the court; the Child Support Order IEPD describes the court’s findings and judgment concerning the financial responsibilities of a child’s non-custodial parent.

The Court/Child Welfare National Exchange Template (NET) Project developed several national reference models to describe the exchange of information between a state or county child welfare agency and a court with jurisdiction over child abuse, neglect, and dependency cases.  The NET team included representatives from HHS ACF Children’s Bureau’s Division of State Systems, two of the Children’s Bureau’s National Resource Centers (Child Welfare Data & Technology, and Legal & Judicial Issues), representatives from state and local child welfare agencies and courts, and NCSC.

OJJDP’s National Juvenile Information Sharing Initiative (NJIS) worked with one of its JIS pilot sites to identify and develop several high-priority data exchange specifications, including education messages between juvenile probation, law enforcement, and a public school district.  In a collaborative effort, OJJDP’s NJIS worked with the University of Massachusetts Medical School to develop the data exchange for  the Massachusetts Youth Screening Instrument (MAYSI-2).  This data exchange has been successfully implemented at one of the NJIS’s pilot sites.  Additional data exchanges developed include information regarding a serious, habitual offender direct intervention (SHODI), record of law enforcement’s Field Contact with a juvenile, and Human Service placement and services exchanges.

Notes on Court Document Redaction

Our friends at Princeton University's Center for Information Technology Policy (CITP) have posted a very interesting article "Studying the Frequency of Redaction Failures in PACER".  As most of you know, PACER is the US Federal Courts program for access to court case management and case documents that have been either E-filed or scanned.  CITP author Timothy B. Lee explains the differences in PDF and other formats that are used in electronic document systems and the software they developed to study the problem (which they make available).  The article ends with a discussion on technical approaches that could be used to address the redaction issue.

In addition, there are other technical resources available.  For example, if you use Adobe Acrobat Pro one might want to check out a couple of web pages and videos on subject here and here.

Today courts are often placing the burden of redaction upon the litigants.  The Wyoming courts have earlier this year released new rules on document redaction that can be viewed here.

And other redaction rules have been posted by the following courts:

• USA Federal Courts
• Nevada State Courts
• Washington State Courts

Note - the accompanying graphic was adapted from the publically available picture of a redacted page from the ACLU vs. Ashcroft lawsuit.

NY's top administrative judge calls for legislation mandating e-filing

Last week I noted the huge amount of legislative interest and activity on e-filing. At almost the same time, NY's Chief Administrative Judge Ann Pfau was delivering her report urging legislation be adopted to mandate the use of e-filing in the state's courts. The report, eFiling in the New York State Courts: Report of the Chief Administrative Judge to the Governor, the Chief Judge, and the State Legislature, was created in fulfillment of a legislative request for information on the state's existing system and its status. The report includes the following ringing endorsement of e-filing.

Over [the last] twelve years, e-filing has shown itself to be reliable, efficient, convenient, and secure. It allows court papers to be filed and served, virtually instantaneously, at any time and from anywhere, without the need to go to the courthouse. It allows online access to case files by counsel anywhere at any time. It also sharply reduces record storage, retrieval and reproduction costs, completely eliminates the burden and expense of serving papers on opposing parties, and minimizes the need to travel to the courthouse. The result is significant cost savings for litigants, attorneys, the courts, and County Clerks. Indeed, it is estimated that universal mandatory e-filing would reduce the cost of litigation by hundreds of millions of dollars a year, with much of this savings inuring to the businesses and the state and local governments that so often litigate in our courts. With the potential to eliminate the filing and service of hundreds of millions of pieces of paper each year, e-filing is also the key to a greener, more environmentally responsible justice system.

Roundup of e-filing legislation

As courts move to more expansive use of electronic filing, more than technical issues have come up. Two in particular (financing and dated statutory language) require the active participation and permission of legislatures for implementation. This year saw several new laws and some bills still currently active that would go a long way to help, or in the case of New Mexico harm, e-filing and the courts. Among the bills:

Law

South Dakota HB 1038 Requires clerk of Supreme Court collect certain fees for the electronic transmission of court records. Signed into law by Governor 2/17/11.

Virginia SB 1369 Provides that clerks may charge a fee of $25 for civil or criminal proceedings filed electronically and an additional $10 fee for subsequent filings in such proceedings. Requires fee go to clerk's local fund to cover operational expenses of the electronic filing system. Clarifies that clerks may provide official certificates and certified copies of records that contain personal identifying information electronically upon request of a party or attorney. Makes various changes to clerks' duties regarding electronic filing. Signed into law by Governor 3/26/11.

On Governor’s desk awaiting action

Florida SB 170 Requires each state attorney and public defender to electronically file court documents with the clerk of the court and receive court documents from the clerk of the court. Requires the Florida Prosecuting Attorneys Association and the Florida Public Defender Association report to the President of the Senate and the Speaker of the House of Representatives by a specified date on the progress made to use the Florida Courts E-Portal system or the clerks' offices portals to electronically file and receive court documents, etc. Approved by full House 5/4/11. To Governor for approval.

For a list of other state activity, check out Issue 5:21 of Gavel to Gavel.

Projects and Notes - June, 2011

We have received many notes on court technology projects, thanks to our friends, that we want to pass along.  So here goes.

LegalXML Electronic Court Filing (ECF) Issues Portable Media Draft

The OASIS LegalXML Electronic Court Filing TC members have produced a Committee Specification Draft (CSD) and submitted it for 30-day public review for the ECF 4.0 Portable Media Service Interaction Profile.  The profile may be used to store ECF 4.0 message transmissions to portable media in the absence of an active network between the sending and receiving MDEs.  For more click here.

iPad/iPhone Deposition Support (thanks Carlene)

The iPhone J. D. blog shares a step-by-step guide for using that device to recreate a scene in/for a deposition.

iPads as Kiosks (thanks Jim D)

Apple stores are using iPads as very attractive kiosk devices.

Montgomery County Ohio E-Filing Training and Support (thanks Anne)

A very nice Q & A page was created by the Montgomery County (Dayton) Ohio E-filing project following their webinar training.  They have also posted their PowerPoint presentations and other very useful information from their project.

"Judges Walk Tightrope With Online Presence" (thanks EZ)

The Recorder legal newspaper in California posted an article on issues facing judges using social media.

Oregon Courts Choose CMS (Press release)

DALLAS – June 2, 2011 – Tyler Technologies, Inc. (NYSE: TYL) today announced that the State of Oregon has selected Tyler’s Odyssey® Court Management System for statewide implementation supporting all state trial courts. Odyssey supports Oregon’s eCourt goal of using technology to streamline court processes, reduce costs from handling and storing paper files, provide around-the-clock access to court information, and provide better information for judicial decision-making. Please click here for the full press release.

Court Videoconferencing

News articles from Tennessee and Georgia.